We welcome deaf and disabled guests and are working harder than ever to make the show as accessible as possible for everyone. We have a dedicated Accessibility Campsite, 2 for 1 ticket policy for eligible guests, a partnership with Festival Spirit, who enable those with life-limiting illness or disability to enjoy the festival experience and work with Jack’s Sign Language Interpreting Services to provide BSL Interpreting throughout the weekend. More information on all these can be found below…
Deaf & Hard of Hearing Customers
For Season Nine Jack’s Sign Language Interpreting Services were on site from Friday – Sunday providing BSL Interpreting and they will be back again for Season Ten. If you are a deaf or hard of hearing customer please ensure you fill out our Accessibility Form so we know you’re on site and you can make the most of these services.
Season Nine performances that were interpreted included our Friday headliner, Bombay Bicycle Club & Saturday headliner, Robyn, along with various talks and workshops such as Letters Live, What Words Are Ours? and Tall Tails BSL Stories. For Season Ten we would like to know your suggestions on what we have interpreted. We hope to have a static Interpreter Stall where our deaf patrons can come and choose what they want to see. There may also be the possibility to have a roaming service. Please send all suggestions to firstname.lastname@example.org
2 for 1 (Free Personal Assistant Ticket)
We operate this scheme for eligible Teen and Adult guests only.
To book this, please do not book a ticket for your personal assistant as this will not be refunded if you are approved for a free ticket. Book the required number of Accessible Festival Ticket(s) (minus personal assistant). Then apply for your free personal assistant ticket and submit the supporting documentation required using our Accessibility Requirements Application Form.
Accepted supporting documentation includes: DLA/PIP (front copy only) ~ Verifiable Medical Professional’s letter ~ The Nimbus Access Card ~ D/deaf or blind registration ~ Blue Badge Parking & Valid Photo I.D.
The personal assistant ticket is provided on the expectation that your PA is willing and able to assist you throughout your visit and would be available and able to help you in the event of an evacuation.
Time to Book
Book 2 for 1 tickets for Accessibility Camping
If you’d like to book 2 for 1 tickets but stay in another campsite, choose your preferred campsite and book. Then fill out the Accessibility Requirements Application Form links to which can be found on each campsite booking page.
You can also book by calling our Accessibility Ticketing Team on 0800 988 4440. Opening hours Monday to Friday: 9am – 6pm & Saturday 10.30am – 3.30pm. All tickets subject to availability.
Ticket applications will close on Friday 24th July 2020, unless sold out beforehand.
What You Receive as an Accessibility Customer
Complimentary personal assistant ticket, if eligible. Accessibility Parking space if required. Accessibility Campsite Wristband (or for alternate campsite if chosen), given to you when you arrive.
This wristband grants access to the following festival facilities, if applicable: Viewing platform at Main Stage (unsheltered). Wheelchair-accessible loos at viewing platform and medic tent (other wheelchair-accessible loos are located in each of the main toilet blocks throughout the arena). Use of the Accessibility Drop-off/Pick-up point. Powerchair charging point located at the viewing platform and Accessibility Campsite (also available at Boutique Campsite). Guide/hearing dog resting area located at the Welfare Tent. Lowered bars, which will also have large-print menus. Induction loop at check-in point. Partnered local taxi service off site, for those requiring wheelchair-accessible vehicles.
Access Around Site
Wilderness is on a large green-field site with very few hard-standing paths. While there are some sheltered areas it is mainly an open-air event. Weather and ground conditions may be variable and in times of extreme weather, mobility may become very difficult. We ask you to consider this before booking. The route from the registered blue-badge parking area/pick-up/drop-off point to the Main Arena is approximately 500m over a gravel pathway and green-field site. The Accessibility Campsite is approximately 150m from the Accessibility parking/pick-up/drop-off point over a green-field site.
Please note that strobe effects may be used at the event. There will be no specific announcements prior to the use of strobes and lasers.
This campsite is exclusively for deaf and disabled guests. It is the closest to the arena with a dedicated blue-badge parking area which is free of charge. Approximately 50m from the Accessibility check-in point over a green-field site. Benefiting from a hard road entrance making wheelchair access easier.
We are proud to work with Festival Spirit, a life-changing charity that provide the full festival experience to those who would not normally be able to enjoy it due to life-limiting illness or disability. They will have a marquee in Accessibility Camping where they will be stationed for throughout the festival with their guests. If this is a charity that interests you, please do visit them for information.