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Welfare & Security

Welfare & Medical Assistance

In The Arena

The arena has Medical and Welfare Tents, which operate 24 hours a day. Please familiarise yourself with these on our Arena Map, which will be available a little later in the year. If you are feeling unwell visit one of these areas as soon as you can.

The Medical Tent

Available for anyone who requires medical assistance during the festival. The medics at Wilderness are experienced, qualified and fully equipped to deal with situations. Please familiarise yourself with its location in the festival shortly after you arrive on-site. Look out for your fellow festival-goers and inform a steward or a member of security if you notice that someone is unwell.

The Welfare Tent

The Welfare tent provides festival goers with a hub of caring, experienced individuals to help you with even the smallest of issues. If you are feeling pressured, upset, emotional or just want a friendly face to talk to, head to the Welfare tent where the staff will be more than happy to help.

In the Campsites

Each campsite has a First Aid & Welfare Centre that operates throughout the evening, overnight and through to morning. During the day these points will have reduced staff. Please ensure you familiarise yourself with their locations on arrival.

Our Security Recommendations

Valuables
Please don’t bring anything valuable to the festival
Clearly mark property with your address, postcode or contact number. This helps deter thieves and ensure lost goods get returned.
Use on-site lockers rather than belongings in your tent. These will be available to pre-book soon.
Sleep with valuables in your sleeping bag and not near the door of your tent.

Cash
Don’t carry big amounts of cash on you, there are cash machines on-site. Bars and venues accept card payments.
Don’t carry all of your cash or valuables in one bag or pocket.
Only take the items in your wallet that you really need. Leave any unnecessary cards and keys at home.

Camping
Safety in numbers, set up camp with friends and create a community with your new neighbours.
Be untidy in your tent – don’t leave everything in one bag that can be grabbed quickly.
Do not challenge anyone you find looking through your tent. Take a mental image of what they look like and report them to festival security or the police.

Cars
Don’t leave anything valuable in your car.
Empty all belongings from our glove compartment and leave it open.
Rub off any marks left by sat nav’s on your windscreen.

Personal Safety
Phone signal on site can sometimes be disrupted. Decide a meeting point with your friends at the beginning of the festival so you can find each other with ease and carry on having a good time.
Festivals are all about meeting new people, but if you meet someone new it’s best to invite them to join your friends first, rather seeing them alone.
At night, stick to the well-lit areas of the festival. Always keep a torch on you.
If you are feeling pressured, upset, emotional or just want a friendly face to talk to, head to the Welfare tent where the staff will be more than happy to help.
Always keep your drink on you and don’t put it down without keeping an eye on it. Never accept drinks from strangers and try and stick to the Wilderness bars.

Reporting Crime

Reporting a Crime

If you witness a crime or are unfortunate enough to become a victim of crime it is important that you report it immediately so we can act on it as soon as possible – you can do this by finding your nearest security guard.

It’s much easier for us if we have as much information as possible. If you can remember appearance, clothing etc. of the person and the exact details of where you were at the time the likelihood of us finding them is far greater.

 

Reporting a Member of Security/Staff

If a member of the stewarding or security team have bothered you in anyway the you can let us know directly on-site at the Info Tent.

It is important that you get their name/I.D. number otherwise it becomes quite tricky to pin down exactly who it was.

We take staff misconduct very seriously so please let us know.

 

Reporting a Lost Child

Give your children the same advice you would if you were anywhere else; don’t go off with strangers or anyone without telling you first. If they get lost have them ask for help from a member of security or a steward.

Any found children will be cared for in the Welfare Tent and this would be the first place to head if you have been separated.  It's really helpful if you give your child a copy of your phone number.

If you find a lost child please take them to a security guard, the Info Tent or Welfare Tent.

 

Reporting a Missing/Found item

We work incredibly hard to ensure any lost property is returned to it's rightful owner throughout and post festival.

Our lost property form for 2022 will be available after the festival dates.

If you find an item please hand it in at the Info Tent on-site.

Child Safety

Wilderness welcomes festivalgoers of all ages and is a family-friendly environment. We do not allow you to book a ticket for anyone under the age of 18 without a corresponding adult ticket. We have 3 tiers of under 18 tickets:

Child:0-5yrs

Junior: 6-12yrs

Teen: 13-17yrs

All children and young persons 16 years old and under must be accompanied by an adult at all times during the festival.

One adult can accompany up to four children, junior or teen (or any group formed wholly or partly of one or other of these two groups).

Lost Children

Big crowds can be daunting for children. To avoid separating from them give your children the same advice you would if you were anywhere else; don’t go off with strangers or anyone without telling you first. If they get lost have them ask for help from a member of security or a steward.

Any found children will be cared for in the Welfare Tent and this would be the first place to head if you have been separated.  It's really helpful if you give your child a copy of your phone number.

Wristbands can be collected from the Box Offices, Welfare Tent and Info Tent which guardians can write their phone number on. We recommend all parents do this upon arrival. Also, take a photo of your child each day before you enter the arena so you have to show security in the instance that you become separated.

If you find a lost child please take them to a security guard, the Info Tent or Welfare Tent.

Child Wristbands

All parents/guardians booking tickets for children will be issued with a wristband for their child. Please make sure children have the right wristband for their age.

If a child wristband gets lost or damaged, parents can pick up replacements at the Information/Welfare tent or at the public entrance.

Children’s Areas

Wilderness as a whole is very family-friendly. All of the daytime programming lends itself to kids and adults alike. However we do have a specific area dedicated specially to the young. The Family Field is teeming with activities to keep your little ones (and you) entertained throughout the day; workshops, games, circus skills and lots more!

Any staff in roles with specific responsibilities for supervising children, are appropriately trained and have current DBS checks, where necessary. There is a babysitting service through Mortimer Nannies available for those of you who want to have a little adult only time.

Lost Property

If you are at the festival and have lost or found something please head to the Info Tent and speak to our team there who can help you. You can also fill in on our lost property form.

 

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