Here are some answers to our most frequently asked questions.....
How do I contact Ticketmaster?
You can contact Ticketmaster directly here. Please note, response times may take a little longer than usual. Ticketmaster's Customer Service team will be based in our box offices from Thursday so head there upon arrival if you have any queries regarding your tickets and they will assist you.
Will there be any COVID-19 entry requirements in place at the festival?
You can find our Covid-19 entry requirements here.
What time does the festival open and close / when can we arrive?
You can arrive on any day throughout the festival weekend, provided it is within our gate times, so that you can collect your festival wristband and enter the festival. Please note these may be subject to change but gate times tend to be as follows:
Gate Times (for wristband collection) - subject to change
Thursday: Noon - 22:00
Friday: 09:00 - 22:00
Saturday: 09:00 - 21:00
Sunday: 09:00 - 18:00
What times are shuttles running / how much do they cost?
Shuttle buses run between Charlbury Train Station & the festival
Thurs & Friday: 11:00-20:30
Sunday: 13:00 - 20:00
Monday: 09:00 - 11:30
Single £3 | Return £5 - Please note that this is a cash only service. Passenger change will be have been pre-sanitised and coin monies received dropped into disinfectant, or wiped in the case of polymer notes.
Opening Times - subject to change
On the first day of the festival, Thursday, car parks open from 10am, campsites and gates from noon and the main arena from 2pm.
On Monday the arena will be completely closed and we politely ask you all to have packed up and headed home from the campsites by noon.
It's important you're booked into the campsite you would like to stay in at the festival. If you have booked tickets and now wish to change where you're staying head to the box office when you arrive and speak to the Ticketmaster team. They can also switch your tickets to non-camping if you'd prefer to come and go from the festival daily.
How do I transfer my festival tickets?
On the Ticketmaster app, you will have the option to transfer tickets to another person. The person you are transferring the ticket to must also have the Ticketmaster app. Once the sender transfers the tickets the recipient must accept.
If any changes are needed to a ticket that has been transferred please head to the box office on site where the Ticketmaster customer service team will be based.
I’ve already rolled over my Wilderness 2020 Local Tickets, what do I do now?
You don't need to do anything, you should have already received an email from us detailing how to collect your Wilderness 2021 wristbands at the festival. Please check your junk folder if you cannot find this and if it's still not there, please email us on email@example.com
Can I buy a resale ticket for Wilderness 2021?
Please beware of scammers and only buy or sell tickets via trusted resellers including Ticketmaster. Don’t use other third party sites, social media and unofficial resellers.
When will extra experiences open for bookings?
Experiences are now on sale with most options already sold out. You can view experiences here . Please note all feasting experiences have sold out.
I have already booked tickets/accommodation for the festival, who do I contact if I have any queries regarding my booking?
If you need your confirmation email resending, to change any details on your booking or have any questions with regards to an existing order for Wilderness 2020 or Wilderness 2021, please contact Ticketmaster directly, by emailing them here. Only they can answer questions to do with ticketing and bookings.
Do you offer refunds on tickets?
Our T&Cs state that tickets will be exchanged or refunded if the festival is cancelled or rescheduled. For those of you who have booked festival tickets or accommodation packages for Wilderness 2020, you will have received an email from our ticketing partner, Ticketmaster, in May 2020. This gave the option of a refund or to retain your ticket and carry it over to 2021. If you have any further questions regarding your order or did not receive an email from Ticketmaster, please contact them directly as only they can answer questions to do with ticketing and bookings.
To read our full Ticket T&Cs, please click here.
Can I add under 18 tickets onto my order?
Under 18 tickets can only be booked alongside an adult ticket. Simply begin the booking process then add on your under 18 tickets (max 4 per adult). If you've already booked your tickets and want to add under 18s on you'll need to contact Ticketmaster.
I've booked an under 18 ticket for the wrong age range - can I change it?
It's important when booking to book the right ticket based on the age the child will be at the time of the festival. Child: 0-5yrs | Junior 6-12yrs | Teen 13-17yrs. If you need to switch to an older ticket please do this when you arrive, at your campsite's box office. An additional fee, covering the difference in ticket price, will apply.
Do you do day tickets?
With so much on across the weekend, we don’t offer day tickets to Wilderness, as we want to make sure everyone gets to experience all the festival has to offer. Why not join us for the weekend instead? Go on … you know you want to.
What provisions do you have for accessibility customers at Wilderness?
You can see all our info on accessibility at Wilderness here. Alternatively, if you have any questions regarding accessibility at Wilderness, please email firstname.lastname@example.org
Can I visit my friends in other campsites?
All of our wristbands are barcoded for each campsite for safety purposes, so if you want to meet up with friends you can find them in the main arena where all the fun is anyway. To visit friends in Meadow or Boutique Camping you must book a Meadow / Boutique Guest Pass, a maximum of two of these can be added on during the booking process for Boutique / Meadow tickets or purchased at festival at the the respective campsite box offices.
Can I bring my own tent and stay in Boutique or Meadow Camping?
No, to stay in either our Boutique or Meadow campsites you must book Boutique or Meadow Accommodation on top of your festival ticket. If you want to bring your own tent you can choose to stay in General, Family, Quiet or Live-In Vehicle Camping (provided you've booked a Live-In Vehicle Pass - 1 per 6x7m pitch) For any other questions on Boutique Camping please see our full Boutique Info Page.
Will there be lockers / phone chargers so I can store valuables and charge my devices?
Yes, pre-book these here or at the festival in the Main Arena / General Camping.
For general queries, email email@example.com
Wilderness believes in art, love, and science.
All Wildlings aged 11 and over (little Wildlings under 11 are exempt) will need to demonstrate their COVID-19 Status before entering our slice of paradise by providing either:
- Proof of full vaccination - both doses received (with the second at least 14 days prior to the festival) or
- Proof of a negative NHS Lateral Flow Test taken prior to travel on the day of arrival at the festival or
- Proof of natural immunity based upon a positive PCR test within 180 days of the festival (including 10 days self-isolation following the result).
Wildlings from England
If you are resident in England, you can show your status easily via the NHS COVID Pass on the NHS App. For more information on how to do this, please click here.
We recommend that you screenshot or download a copy of your NHS COVID Pass prior to arrival so that you have it ready to show at the Wilderness gates. Alternatively, you can print a copy and bring this with you, which we highly recommend (it’s so much easier).
If you don’t have access to a smartphone or computer, then you can call 119 to request a letter to demonstrate your vaccination status or online here. Please note that the letter can take up to 5 working days to reach you. This letter will be sent to the address registered with your GP.
If you cannot access your NHS COVID Pass or if you do not receive a vaccination status letter in time you will need to provide evidence of a negative NHS Lateral Flow Test, by reporting the result here and presenting your NHS email or text notification at the entry gates.
Wildlings from Scotland
If you live in Scotland, you can obtain your full vaccination status here.
If you do not receive the letter in time, you will need to provide evidence of a negative NHS Lateral Flow Test, by reporting the result here and presenting your NHS email or text notification at the entry gates.
Wildlings from Wales
If you live in Wales, you can obtain your full vaccination status by following the instructions here.
If you cannot access your NHS COVID Pass you will need to provide evidence of a negative NHS Lateral Flow Test, by reporting the result here and presenting your NHS email or text notification at the entry gates.
Wildlings from Northern Ireland
Ticket holders from Northern Ireland will be required to provide evidence of a negative NHS Lateral Flow Test, by reporting the result here and presenting your NHS email or text notification at the entry gates.
Wildlings from the EU
Ticket holders from the European Union and all other international travelers will be required to provide evidence of a negative NHS Lateral Flow Test, by reporting the result here and presenting your NHS email or text notification at the entry gates.
How to upload your NHS Lateral Flow Test
If you are demonstrating your COVID-19 Status using an NHS Lateral Flow Test this should be taken prior to travel on the day of arrival at Wilderness. You can order NHS Lateral Flow Tests here or pick them up from any pharmacy or test site.
Once you have taken your test, you will need to report your result on the NHS website here You will receive a text or email notification confirming your negative test result, to present on entry.
A positive result from an NHS Lateral Flow Test means it’s likely you had coronavirus when the test was done. You and anyone you live with must not attend Wilderness and self-isolate immediately. You are then advised to get a PCR test to confirm your result as soon as possible.
Will I be required to re-test?
If you are using an NHS Lateral Flow Test to demonstrate your COVID Status, this will remain valid for 72 hours from the time you took the test. You will then need to re-test on the expiry of the initial 72 hour period so please bring a supply of Lateral flow tests with you to the festival.
If you leave the site during the festival on Saturday and Sunday, when you return you will be required to demonstrate your valid COVID Status. Please ensure that you upload your re-test to the NHS website.
Will I be required to wear a face mask at the festival?
Masks are not mandatory but people are welcome to wear one if they would like
Arriving by train is an easy and environmentally friendly choice, so please consider it.
Charlbury Station is the local station, and regular trains are available from London Paddington.
If you choose to walk from the station, it is approximately 1.5 miles, taking roughly 20 minutes, but please be aware that the roads are winding.
There will be shuttle buses running to and from the station.
Thurs & Friday: 11:00-20:30
Sunday: 13:00 - 20:00
Monday: 09:00 - 11:30
Single £3 | Return £5 - Please note that this is a cash only service. Passenger change will be have been pre-sanitised and coin monies received dropped into disinfectant, or wiped in the case of polymer notes
Wilderness 2021 will take place on Thursday 5th August to Sunday 8th August 2021.
Our address can be found by putting the postcode OX7 3DG into your SatNav. As you approach the estate, you’ll see yellow AA road signs. From that point follow them, not your SatNav and they'll guide you to your correct gate.
Gates and Box Offices
RED GATE – General, Quiet, Live-In Vehicle, Boutique and Meadow Camping and Car Parks.
Meadow and Boutique, once you've entered through Red Gate continue down to the Boutique and Meadow Car Parks and here you will find Boutique and Meadow Receptions.
BLUE GATE – Family Camping Car Parks.
GREEN GATE - Non-campers.
Arrival information packs will be emailed out before the festival.
If you are coming to Wilderness by bike, hurrah! You're doing amazing work to help reduce the festival's carbon footprint.
There will be a general Bike Park situated next to Meadow Campsite. Bikes are left at the owners own risk.
Take the hassle out of travelling to Wilderness 2021 and travel greener by choosing Big Green Coach’s direct weekend coach service.
Coaches will leave London Victoria 10am Thursday, getting you straight to the heart of the festival in time to find that perfect spot and set up camp. And they will depart on Monday 10am, meaning no early starts and you can sleep all the way home.
Not only that, for every customer that travels with Big Green Coach, they sponsor 5 square foot of Amazon Rainforest, protecting more than one million square foot already and each full coach can mean up to 20 cars taken off the road, helping protect our planet that little bit more.
So, what are you waiting for? Seats are just £43 return.
If you are driving, please add your spare seats to Go Car Share to help keep your environmental impact down. It also helps share the cost of petrol and helps others looking for a lift…
Please see our 2019 Environmental Policy detailing the measures we took this year as a festival, alongside what you can do as part of our audience help reduce the environmental impact of our festival in future years.
Arrival by Car
For General, Meadow, Boutique, Quiet and Live-In Vehicle Camping use postcode OX7 3DG.
If you're staying in Family Camping use postcode OX7 3HL.
IMPORTANT: As you approach the estate, you’ll see yellow AA road signs. Follow them, not your satnav, They will guide you into the festival, so keep your eyes peeled!
Car Park Pass
Make sure you purchase the correct car park pass for your chosen campsite.
Blue - Family Camping. Red - General and Quiet Camping. Meadow - Meadow Camping
You can purchase in advance or buy on the gate, cash only.
If you have booked Live-In Vehicle Camping Tickets (1 per person) and a Live-In Vehicle Pass (1 per 6x7m pitch) then head for Red Gate.
If your live-in vehicle is to be delivered to site by someone else, please note:
Vehicle must have it’s valid Live-In Vehicle Pass(es) displayed before it arrives.
Vehicles cannot be dropped off before campsites open at noon Thursday 1st August.
Vehicles will be directed to a pitch as they arrive, so if you would like to stay next to someone else, it is best to arrive together.
PLEASE NOTE: If you have not booked BOTH a Live In Vehicle Pass (1 per 6x7m pitch) and Live-In Vehicle Tickets (1 per person), you will not be allowed to enter the Live-In Vehicle Campsite, and you are not allowed to sleep in your vehicle in the car parks.
Wilderness works with a number of local taxi companies to ensure that prices are regulated:
Blenheim Taxis: 07773000444
Pete's Taxi: 07854179673
Excelsior Taxis: 01608643721
Woody's Taxi: 07863205726
Charlbury Taxis: 07855806102
OPh Taxis: 07717753290
Livey's Taxis: 07979507535
H&R Taxis: 01993840084
Town House Travel: 07766743081
Hasan Taxi: 07903740131
Abacus Taxis: 01993709188
LT Services Luxury cars and People Carriers: 07503888101 / 07805614985
If any one of these firms have a car already parked at the station (4 seater car/4 paying passengers) then price should be £10 to Yellow/Blue Gate or £20 to Red Gate.
Prices for minibuses will vary and prices to any other destination is to be agreed between the parties themselves.
Unfortunately, the local Charlbury taxi services do not have disabled access but can store a folded up wheelchair in the back of their vehicles.
You can arrive by foot at any of our gates.
Customer information arrival packs will be available nearer to the festival.
Our Season Ten Entrance Map will be available nearer to the festival, but you can check out our Season Nine Entrance Map.
Mr Trolley’s trolley hire service helps you get all your camping gear to your tent.
For more information visit Mr Trolley
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