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Welfare & Security

Welfare & Medical Assistance

In The Arena

The arena has Medical and Welfare Tents, which operate 24 hours a day. Please familiarise yourself with these on the map before you arrive. If you are feeling unwell visit one of these areas as soon as you can.

The Medical Tent

Available for anyone who requires medical assistance during the festival. The medics at Wilderness are experienced, qualified and fully equipped to deal with situations. Please familiarise yourself with its location in the festival shortly after you arrive on-site. Look out for your fellow festival-goers and inform a steward or a member of security if you notice that someone is unwell.

The Welfare Tent

The Welfare tent provides festival goers with a hub of caring, experienced individuals to help you with even the smallest of issues. If you are feeling pressured, upset, emotional or just want a friendly face to talk to, head to the Welfare tent where the staff will be more than happy to help.

 

In the Campsites

Each campsite has a First Aid & Welfare Centre that operates throughout the evening, overnight and through to morning. During the day these points will have reduced staff. Please ensure you familiarise yourself with their locations on arrival.

Our Security Reccommendations

Valuables

Please don’t bring anything valuable to the festival

Clearly mark property with your address, postcode or contact number. This helps deter thieves and ensure lost goods get returned.

Use on-site lockers rather than belongings in your tent. These will be available to pre-book soon.

Sleep with valuables in your sleeping bag and not near the door of your tent.

 

Cash

Don’t carry big amounts of cash on you, there are cash machines on-site. Bars and venues accept card payments.

Don’t carry all of your cash or valuables in one bag or pocket.

Only take the items in your wallet that you really need. Leave any unnecessary cards and keys at home.

 

Camping

Safety in numbers, set up camp with friends and create a community with your new neighbours.

Be untidy in your tent – don’t leave everything in one bag that can be grabbed quickly.

Do not challenge anyone you find looking through your tent. Take a mental image of what they look like and report them to festival security or the police.

 

Cars

Don’t leave anything valuable in your car.

Empty all belongings from our glove compartment and leave it open.

Rub off any marks left by sat nav’s on your windscreen.

 

Personal Safety

Phone signal on site can sometimes be disrupted. Decide a meeting point with your friends at the beginning of the festival so you can find each other with ease and carry on having a good time.

Festivals are all about meeting new people, but if you meet someone new it’s best to invite them to join your friends first, rather seeing them alone.

At night, stick to the well-lit areas of the festival. Always keep a torch on you.

If you are feeling pressured, upset, emotional or just want a friendly face to talk to, head to the Welfare tent where the staff will be more than happy to help.

Always keep your drink on you and don’t put it down without keeping an eye on it. Never accept drinks from strangers and try and stick to the Wilderness bars.

Reporting Crime

Reporting a Crime

If you witness a crime or are unfortunate enough to become a victim of crime it is important that you report it immediately so we can act on it as soon as possible – you can do this by finding your nearest security guard.

It’s much easier for us if we have as much information as possible. If you can remember appearance, clothing etc. of the person and the exact details of where you were at the time the likelihood of us finding them is far greater.

 

 

Reporting a Member of Security/Staff

If a member of the stewarding or security team have bothered you in anyway the you can let us know directly on-site at the Info Tent.

It is important that you get their name/I.D. number otherwise it becomes quite tricky to pin down exactly who it was.

We take staff misconduct very seriously so please let us know.

 

Reporting a Lost Child

Give your children the same advice you would if you were anywhere else; don’t go off with strangers or anyone without telling you first. If they get lost have them ask for help from a member of security or a steward.

Any found children will be cared for in the Welfare Tent and this would be the first place to head if you have been separated.  It's really helpful if you give your child a copy of your phone number.

If you find a lost child please take them to a security guard, the Info Tent or Welfare Tent.

 

Reporting a Missing/Found item

We work incredibly hard to ensure any lost property is returned to it's rightful owner throughout and post festival.

If you lose an item please fill out our Lost Property Form and pop by the Info Tent to see if it's been handed in.

If you find an item please hand it in at the Info Tent on-site.

Child Safety

Wilderness welcomes festivalgoers of all ages and is a family-friendly environment. We do not allow you to book a ticket for anyone under the age of 18 without a corresponding adult ticket. We have 3 tiers of under 18 tickets:

Child:0-5yrs

Junior: 6-12yrs

Teen: 13-17yrs

All children and young persons 16 years old and under must be accompanied by an adult at all times during the festival.

One adult can accompany up to four children, junior or teen (or any group formed wholly or partly of one or other of these two groups).

Lost Children

Big crowds can be daunting for children. To avoid separating from them give your children the same advice you would if you were anywhere else; don’t go off with strangers or anyone without telling you first. If they get lost have them ask for help from a member of security or a steward.

Any found children will be cared for in the Welfare Tent and this would be the first place to head if you have been separated.  It's really helpful if you give your child a copy of your phone number.

If you find a lost child please take them to a security guard, the Info Tent or Welfare Tent.

Child Wristbands

All parents/guardians booking tickets for children will be issued with a wristband for their child. Please make sure children have the right wristband for their age.

If a child wristband gets lost or damaged, parents can pick up replacements at the Information/Welfare tent or at the public entrance.

Children’s Areas

Wilderness as a whole is very family-friendly. All of the daytime programming lends itself to kids and adults alike. However we do have a specific area dedicated specially to the young. The Family Field is teeming with activities to keep your little ones (and you) entertained throughout the day; workshops, games, circus skills and lots more!

Any staff in roles with specific responsibilities for supervising children, are appropriately trained and have current DBS checks, where necessary. There is a babysitting service through Mortimer Nannies available for those of you who want to have a little adult only time.

Lost Property

We work incredibly hard to ensure any lost property is returned to it's rightful owner throughout and post festival.

If you lose an item please fill out our Lost Property Form with as much detail as possible and pop by the Info Tent to see if it's been handed in.

If you find an item please hand it in at the Info Tent on-site.

If you lose a phone and are able to remotely set it to lost mode please do so and add a contact number to the lock screen - this is really helpful in us being able to return it to you post-festival.

The Info Tent

The Info Tent is there if you have any questions or require any assistance during the festival. It is positioned at a central point of the arena and its staff will be able to provide you with helpful answers and assistance regarding most problems.

Staff can provide you with up-to-date information about various activities taking place, guide you towards any facilities you may require, as well as relay important information or feedback in order to improve your experience.

If you are looking to book in on one of the experiences or purchase a ticket for one of the paid-for experiences the Info Tent is where you do this. Tickets are subject to availability so we suggest you either pre-book through our store or early on in the festival to avoid disappointment.

The Info Tent is also the hub for all lost property, if you have lost or found anything please head straight there to hand it in / report it missing.

Lockers

Information on lockers will be available nearer to the festival.

Restricted Items

Campsite Cooking Allowances

General/Quiet/Family Campsites: Gas canisters under 450g or rechargeable canisters under 2.75kg. No more than 1 rechargeable canister. Supplies in excess of this should be returned to the customers vehicle Solid fuel stoves, Greenheat Base Camp Cooker

Live-in Vehicle Campsite: Propane or Butane cylinders under 7kg. No more than 1 cylinder per vehicle. Solid fuel stoves, Greenheat Base Camp Cooker

We ask that people perform a visual inspection of equipment, including seals and hoses to check for wear or cracks before connecting to any gas supplies. Once connected, perform the ‘soapy water test’ by connecting the cylinder to the cooking equipment, use a sponge to apply soapy water to the assembly including any joints. Once covered, turn on the gas (without lighting the stove). Any leaks will be shown by small bubbles appearing in the soapy water or a smell of gas before lighting the stove.

The festival has a professional on-site fire team who are on duty 24 hours a day to respond to any fires. In the event of fire immediately evacuate the area and alert a steward, security or member of the Campsite Management team.

 

Prohibited Items:

Drones

Glass – absolutely no glass is allowed

Large stereo systems

Illegal substances

Portable laser equipment and pens

Unauthorised professional film or video equipment

Audio recorders

Air horns

Fireworks, flares or Chinese lanterns

Any item which may reasonably be considered for use as a weapon

Animals (other than registered guide or hearing dogs)

Gas canisters over 450g or 2.75kg if it’s a rechargeable cannister. No more than 2 disposables and 1 rechargeable cannister are allowed.

Nitrous oxide canisters

Petrol Burners

Chimneas

Fire baskets & open metal fire pits

Any form of aerosol over 250ml

Excessive amounts of food, cigarettes and alcohol.

 

Alcohol Limits

You may bring the following to the festival

12 cans beer / lager / cider / pre-mixed drinks OR 2 bottles of wine (decanted into plastic bottles) per person OR a combination of the two i.e. 6 cans and 1 bottle.

Strictly no spirits or hard liquor.

You may only bring your allowance of alcohol in on first entry. You cannot leave site and return with more. Searches will be undertaken upon entry. If you leave the site,  you may be searched again upon re-admittance. ­

Any alcohol above this allocation will be confiscated.

This alcohol may only be consumed in the campsite.

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