Accessibility information

BEFORE APPLYING FOR THE USE OF ACCESSIBLE FACILITIES

You need to have bought your Wilderness presented by Audi Festival ticket before you apply. (Please note that there is no separate ‘accessibility’ ticket type).

Please do not buy a ticket for your essential companion. Essential companion tickets are allocated through the application process.

You will also need either to have a Nimbus Access Card or Digital Access Pass from one of the Live Nation events listed on the Nimbus website. If you don’t have one, you can register with Nimbus for a free Digital Access Pass.

Please note that registering for a Nimbus Access Card or Digital Access Pass is not the same as applying for the use of accessible facilities at the festival. You must still complete the application form once you have your Nimbus Access Card or Digital Access Pass.

APPLYING FOR THE USE OF ACCESSIBLE FACILITIES

• Have your ticket booking reference and your Nimbus Access Card or Digital Access Pass ready
• Complete the Wilderness Festival Accessible Facilities application form
• The Wilderness Accessibility Team will review your application
• You’ll receive an email once it’s processed. The email will tell you what facilities you are approved to use. You should get the email within 5 working days

If you have any questions about the application process, please contact the Wilderness Accessibility Team.

NOTES ON COMPLETING THE APPLICATION FORM

• Please make sure you enter your personal details on the application form exactly as they appear on your Nimbus Access Card or Digital Access Pass. This includes the spelling of your name(s). If they don’t match exactly, it may delay your application being processed.
• Each accessibility customer wishing to apply for use of the accessible facilities should submit an individual application. Please do not include more than one person per application. This helps us ensure that everyone in your group gets the facilities they require.

TEMPORARY IMPAIRMENTS

Please note that our accessible facilities are unable to cater for people with temporary impairments. A temporary impairment is anything that affects an individual for less than 12 months such as broken bones, healing injuries or pregnancy. If you have a question about a temporary impairment, please contact the Wilderness Customer Service Team.

An essential companion ticket is provided, free of charge, to those customers who would be unable to attend without the help and support of another person.

Please do not purchase a ticket for your essential companion. These are allocated through the application process.

Your essential companion must be aged 18 or over. They must be willing and able to fulfil all your requirements and must provide assistance to you during the unlikely event of an evacuation or other emergency.

If your essential companion wishes to bring a child to the festival, the child must be accompanied by another adult who has purchased a ticket.

If the customer approved for an essential companion is a child of 12 years or under, they must also be accompanied by an adult who has purchased a ticket. The child cannot attend the festival with the essential companion alone.

If you need different people to assume the role of your essential companion throughout the festival, please indicate this in the Additional Information section of your Wilderness Accessible Facilities Application form.

ACCESSIBLE VIEWING AREAS

There is an accessible viewing area available at the Wilderness Stage

Raised Viewing Platform

The raised viewing platform is available for wheelchair users and those with restricted mobility. Access to the platform will be approved as part of your application.

Only the approved customer and their essential companion (or friend) will have access to the raised viewing platform. This allows us to accommodate as many customers, who require use of this facility, as possible.

The raised viewing platform has ramped access, wheelchair-accessible toilets, charging points, drinking water, and a dedicated platform manager.

Limited seating is also available at each platform. We will be providing chairs that have a load-bearing capacity of 250 pounds (approximately 18 stone). If you have any questions or concerns regarding this, please contact the Wilderness Accessibility Team.

The raised viewing platform may get busy. Please note that it is operated on a first come first served basis.

The raised viewing platform is not covered so please dress appropriately for all weather conditions.

Ground Viewing Area

A dedicated ground viewing area is available to those who need a less crowded area and the option of sitting for short periods of time. Access to the ground viewing area will be approved as part of your application.

The ground viewing area is situated in front of the raised viewing platforms and is separated from the main crowds by a barrier. This is primarily a standing area, although limited seating is available and is operated on a first come first served basis. We will be providing chairs that have a load-bearing capacity of 250 pounds (approximately 18 stone). If you have any questions or concerns regarding this, please contact the Wilderness Accessibility Team.

Only the approved customer and their essential companion (or friend) will have access to the ground viewing areas. This allows us to accommodate as many customers, who require use of this facility, as possible.

ACCESSIBLE TOILETS

Wheelchair accessible and standard toilets for accessible customers are located across the arena. They are available to all accessibility customers and their essential companions.

CHANGING PLACES

At Wilderness, there is a changing places unit featuring an adult changing bed, toilet, sink, and hoist. (Please note that hoist slings will not be available. Please remember to bring your own.)

ACCESSIBILITY INFORMATION HUB

There is an information hub in the campsite for accessibility customers, staffed by our dedicated team. Customers can also visit the main Info Tent in the arena, who will be able to contact a member of the accessibility team if required.

SENSORY CALM SPACE

There is a Sensory Calm Tent located within the arena. This space aims to provide a safe, low-level stimulation and recalibration zone for any customers who need to use it.

BARS

Dedicated accessible serving areas will be available at each main bar. This section of the bar has a lowered counter and bypasses the main queuing system.

You can bring prescription medication to the festival but please ensure it is in the original packaging with the dispensary sticker intact.

If you need to bring in loose medication or medication that’s not in its original packaging, please also bring the prescription(s) with you.

Refrigerated medication storage is available in the accessible campsite and the medical tent in the arena.

MEDICAL MARIJUANA

Medical marijuana prescribed for daily use may be brought into the event.

Please bring the medication in its prescribed form together with the original prescription supporting its use for the entire duration of your time at the event. You may be asked to present this, along with identification matching the name on the prescription, upon entry.

FOOD

All Wilderness customers are permitted to bring a small amount of food for personal consumption into the arena.

Accessibility customers are permitted to bring additional food in excess of the usual amount into the arena.

(This increased allowance applies to accessibility customers only and not to essential companions or friends and family.)

DRINK

All Wilderness customers are permitted to bring a sealed, unopened 500ml bottle of water or soft drink into the arena.

Accessibility customers are permitted to bring one sealed, unopened bottle up to 1.5l of water or soft drink into the arena.

(This increased allowance applies to accessibility customers only and not to essential companions or friends and family.)

For security reasons, we ordinarily only permit customers to bring a small bag (A4 size) into the arena.

Accessibility customers are entitled to bring a bigger bag into the arena. (One bag only per accessibility customer).

If you require accessible camping, please select this option when completing your Wilderness Accessible Facilities Application form.

Our accessible campsite is located next to the arena and has its own dedicated entrance. The campsite covers a large area, some of which is on an incline. Wherever possible, we aim to accommodate customers with mobility requirements on the flatter ground.

FACILITIES

There is a dedicated accessibility team and stewards based in the campsite to assist you during your stay as well as with your bags on arrival.

The following facilities are available within this campsite:

• A dedicated accessibility information hub
• Wheelchair accessible and standard gender-neutral toilets
• Wheelchair accessible and standard gender-neutral showers
• Accessible routes
• Changing places unit featuring an adult changing bed, toilet, sink and hoist. (Please note that hoist slings will not be available. Please remember to bring your own.)
• Charging facilities for wheelchairs and medical equipment
• Accessible sink and drinking water points
• Secure cold fridge to store medication
• Essential electric power supply (if requested and approved).

PITCH SIZE, GROUP SIZE AND GAZEBOS

We aim to accommodate as many customers as possible in the accessible campsite. To assist us with this, please be aware of the following:

• Please be respectful of your fellow campers and only bring tents appropriate for the size of your party
• You will be permitted to camp with a maximum of three other people (this includes your essential companion)
• Gazebos are not permitted in the Wilderness campsites

There is a dedicated accessible campervan area within the accessible campsite.

If you wish to stay in this area, you must select this option in your Wilderness Accessible Facilities Application form. Once your application has been approved, the accessibility team will send you a link to purchase an accessible campervan ticket (subject to availability).

• Campervan spaces are limited and sold on a first come first serve basis
• Campervan passes are supplementary to your festival ticket
• You will be given a pitch measuring approximately 6m x 7m
• One campervan pass is required per pitch, if your campervan exceeds 6m x 7m and you are approved for a pass you will need to purchase an additional pass.

There will be an internal buggy service available to help customers with accessibility requirements move around the festival site. This will run between designated points around the site. More details of the routes and stop locations will be provided nearer the festival. Seating will be available at each stop.

Please note that the buggies cannot enter the arena.

We do not handle the hire of mobility scooters directly. Please make your own arrangements with your chosen provider.

BSL INTERPRETING SERVICES

A British Sign Language performance interpreting service will be provided on request, providing reasonable notice is given in advance of the festival.

Please make sure you request this service in advance, on the Wilderness Accessible Facilities Application form.

Customers who have requested this service will be contacted by the interpreting team for an understanding of which performances they would like covered; this is not guaranteed and subject to change.

HEARING LOOPS

Hearing loops will be installed at all box offices and information hubs.

Assistance dogs will be approved on a case-by-case basis by the accessibility team. If you want to bring an assistance dog, please request this in your application. Your request will be reviewed by the accessibility team, and we will let you know if it is approved.

A spending area will be available for assistance dogs.

CAR PARKS

Accessible parking can be requested as part of your application.

• The accessible car park is located in close proximity to the accessible campsite. If you are staying in another campsite, there will be accessible spaces reserved at the front of the general and family car parks, which are available on a first come first served basis.
• Accessible parking is free but must be requested on your Wilderness Accessible Facilities Application form.
• Blue badge holders do not automatically qualify for accessible parking. This must be requested on your Wilderness Accessible Facilities Application form.
• Accessible parking is limited to 1 parking pass per accessibility customer.
• By way of clarification, friends and family arriving in separate vehicles will not be able to park in the accessible car park and will need to purchase a pass to park in the Blue/Family Car Park.

DROP OFF PASSES

If you are being dropped off at and picked up from Wilderness Festival, please let us know in your Wilderness Accessible Facilities Application form. We will then send you a pass so you can be dropped off and picked up in the accessible car park. This will be sent closer to the festival date.

Please note that cars cannot enter the Accessible Campsite.

ACCESSIBILITY GUIDE

Customers who have applied and been processed for accessible facilities will be sent an Accessibility Guide prior to the event.

GROUND CONDITIONS / WEATHER

Wilderness takes place at Cornbury Park and is an outdoor event. Most of the terrain is grass, and solid pathways or hard ground are absent in most parts of the event site. Many of the stages and entertainment areas are uncovered and have inclines or slopes.

In the event of rain, it is important to know that the terrain will become muddy and wet, making it harder to navigate. We recommend using wheelchairs or mobility scooters suitable for this terrain and bringing the appropriate emergency tyre repair kit.

Whilst we hope for sunshine, please pack all the gear for all kinds of weather.

We advise all customers with mobility difficulties to use the available buggy service route.

EFFECT LIGHTING

Smoke machines, strobe lights, lasers, and other effects may be in use at this event. Anyone affected by these should bear this in mind.

MEDICAL AND WELFARE

There are medical and welfare tents located in the arena. Blink are also located in The Sanctuary, offering mental health support.

Doctors, paramedics, first aiders, and fully equipped ambulances are based at the medical tent.

SECURITY AND STEWARDS

In the unlikely event of an emergency or site evacuation, Security and Stewards are deployed throughout the festival. They will assist in moving everybody to a place of safety.

They are also briefed to offer information, help and support throughout the festival.

If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.

We are proud to work with Festival Spirit, a life-changing charity that provides the full festival experience to those who would not normally be able to enjoy it due to life-limiting illness or disability.

You can support the amazing work they do by donating when you book your festival tickets. They will also have a marquee in the Accessible Campsite, where they will be stationed throughout the festival with their guests.

If you have any queries that aren’t answered here, we have a dedicated Accessibility Team working all year round to assist customers. Please don’t hesitate to contact them using the Wilderness Accessibility Contact Form.