Accessibility Info

Wilderness Festival welcomes deaf and disabled guests and is working harder than ever to make the show as accessible as possible for all.
For any questions regarding accessibility at Wilderness, please email accessibility@mamaco.com

ACCESSIBILITY TICKETS
We operate a 2 for 1 (free PA/carer ticket) policy for eligible guests, available only on Adult and Teen Tickets.
You can book these for our Accessibility Campsite (more info on this below) or any of our other campsites by following these instructions.

How to Book 2 for 1 Tickets
Please do not book a ticket for your personal assistant as this will not be refunded if you are approved for a free ticket.

  1. Book the required number of Accessible Festival Ticket(s) (minus personal assistant).
  2. Apply for your personal assistant ticket by submitting the supporting documentation required using our Accessibility Requirements Application Form.

Applications will close on Friday 24th July, unless sold out earlier.
The PA ticket is provided on the expectation that your PA is willing and able to assist you throughout your visit and would be available and able to help you in the event of an evacuation.

Personal Assistant Ticket Accepted Supporting Documentation:

  • DLA/PIP – Front copy only
  • A verifiable Medical Professional’s letter
  • The Nimbus Access Card
  • D/deaf or blind registration
  • Blue Badge Parking + Photo I.D.

We recognise that the evidence above is not definitive. If you do not have any of the above but wish to apply for access facilities at Wilderness, you can do so via the Application Form or by emailing accessibility@mamaco.com to discuss this further before booking.


ACCESSIBILITY CAMPSITE
This campsite is exclusively for deaf and disabled guests. It is the closest to the arena with a dedicated blue-badge parking area which is free of charge and approximately 150m from the Accessibility Check-in Point over a green-field site.  The campsite benefits from a hard road entrance making wheelchair access easier.

  • Space in the Accessibility Campsite is limited, so please only bring the necessary number of tents for to accommodate those within your party.
  • To respect other guests, please do not bring structures if they create a camp that exceeds 8 berth combined.
  • A maximum of six people, including the accessibility customer and their PA should be booking per group.
    Live-In Vehicles
  • We have limited space in the Accessibility Car Park for live-in vehicles. There is no electrical hook up.
  • If you are bringing a live-in vehicle you must mention this where asked on the Accessibility Requirements Application Form.
    Car Parking
  • The Accessibility Car Park is in close proximity to the Accessibility Campsite, unlike General/Quiet/Family Car Parks.
  • Only one car per party for the registered accessibility festivalgoer is allowed in the Accessibility Car Park.
  • Any other vehicles must be parked in the General/Quiet/Family Car Park.
  • If you’re being dropped off at the festival, there’s a drop off / pick up point within close proximity to the Accessibility Check-In Point.

 

TIME TO BOOK
Book 2 for 1 tickets for the Accessibility Campsite here.
Book 2 for 1 tickets but stay in another campsite by choosing your preferred campsite and booking here.

If you’d rather not book online, you can book by calling Ticketmaster’s Accessibility Ticketing Team on 0800 988 4440.
Opening hours are Monday to Friday: 9am – 6pm  and Saturday 10.30am – 3.30pm
All tickets subject to availability.
After booking over the phone you must still complete the Accessibility Requirements Application Form.


DEAF & HARD OF HEARING CUSTOMERS
Jack’s Sign Language Interpreting Services will be back again from Friday – Sunday providing BSL Interpreting services.
If you are a deaf or hard of hearing customer please ensure you fill out our Accessibility Form so we know you’re on site and you can make the most of these services.
We’d like to know your suggestions on what we have interpreted, please send all suggestions to accessibility@mamaco.com


ACCESSIBLE FACILITIES

What You Receive as an Access Customer

  • An Accessibility Campsite Wristband (or one for an alternate campsite if chosen).
  • A complimentary personal assistant ticket if eligible (only available on Adult and Teen tickets).
  • An Accessible Parking space if required.
  • If necessary, a laminate to access the Main Stage View Platform, valid for you and your PA only.


Accessible Facilities
Bookable accessibility facilities are reserved for those with long term, permanent disabilities.
Due to a rise in the number of applications, we are no longer able to accommodate any requests that do not fall within this category.

You will be given your PA Accessibility wristband and Main Stage Viewing Platform laminate if applicable when you arrive.
These grants access to the following festival facilities:

  • Viewing platform at Main Stage (unsheltered)
  • Wheelchair-accessible loos at viewing platform and medic tent (other wheelchair-accessible loos are located in each of the main toilet blocks throughout the arena).
  • Use of the Accessible Drop-off/Pick-up point.
  • Powerchair charging point located at the viewing platform and Accessibility campsite (also available at Boutique campsite)
  • Guide/hearing dog resting area located at the Welfare tent.
  • Lowered bars, which will also have large-print menus.
  • Induction loop at check-in point.
  • Refrigerated storage of medication if necessary.


Access Around The Festival

  • Wilderness is on a large green-field site with very few hard-standing paths. While there are some sheltered areas it is mainly an open-air event.
  • Weather and ground conditions may be variable and in times of extreme weather, mobility may become very difficult. We ask you to consider this before booking.
  • The route from the registered blue-badge parking area/pick-up/drop-off point to the Main Arena is approximately 500m over a gravel pathway and green-field site.


Strobes

  • Please note that strobe effects may be used at the event.  There will be no specific announcements prior to the use of strobes and lasers.

 

FESTIVAL SPIRIT
We are proud to work with Festival Spirit, a life-changing charity that provide the full festival experience to those who would not normally be able to enjoy it due to life-limiting illness or disability.
They will have a marquee in the Accessibility Campsite, where they will be stationed throughout the festival with their guests.

 

For any questions regarding accessibility at Wilderness, please email accessibility@mamaco.com