Accessibility Info

Wilderness 2020 – An Update

It is with great sadness that we must announce that Wilderness will no longer be taking place this year. We have been closely monitoring this unprecedented situation and it has become clear that it is just not possible for the festival to go ahead.

Wilderness will return next year on Thursday 5th – Sunday 8th August 2021.

For those of you who have booked festival tickets or accommodation packages for Season Ten, please rest assured that we are working closely with Ticketmaster who will be in touch to process your refund. If you would like to join us next year, you will also have the option to retain your ticket and carry it over.

If you successfully applied for a PA ticket for Wilderness 2020 and the registered accessibility customer you were accompanying has decided to retain their ticket for Wilderness 2021, we will automatically transfer your PA ticket over to next year as well. We will be in touch later in the year to confirm details.

Accessibility Information

The following information provides details about the accessible provisions at Wilderness. If you have any questions that are not answered below, email accessibility@mamaco.com

If you would prefer, view our large print Wilderness Accessibility Info

Please note: The disabled access facilities are for festivalgoers with permanent disabilities – pregnant women and people with recent injuries such as broken legs do not qualify.
If you would you like to register to use of any of the below accessible facilities:

  • Personal Assistant Ticket Scheme
  • Viewing Platform
  • Accessible Parking
  • Accessible Toilets & Showers
  • BSL Performance

First, you need to choose your preferred campsite and book your tickets. Do this online by:
Booking tickets for the Accessibility Campsite.
OR choosing your preferred campsite and booking tickets. (Bookings not currently available)

If you’d rather not book online, you can call Ticketmaster’s Accessibility Ticketing Team on 0800 9884440
Monday – Friday 9am – 6pm and Saturday 10:30am – 3:30pm. (All tickets subject to availability)

Next, you’ll need to fill out the Accessibility Application Form and submit the appropriate supporting evidence. Application forms for Wilderness 2021 are not yet open.

Before Booking – Please note Wilderness is a green-field site (Cornbury Park), with some tarmac paths on the peripheral entrances and exits. While there are some sheltered areas (stalls, marquees and performance spaces), it is mainly an open-air event. Ground conditions are therefore weather dependent (if we experience extreme weather the ground may become muddy), therefore mobility across the site may become compromised. We ask you to consider this before booking a ticket.

Personal Assistant Ticket Scheme

We operate a personal assistant ticket scheme, at no additional cost, for eligible customers, available only on Adult and Teen Tickets. These can be applied for when booking to stay in our Accessibility Campsite or any of our other campsites by following the below instructions.

How to Book
  1. If you know you’ll be applying for a PA ticket then please do not not book a ticket for them at your initial booking, as this will not be refunded if your application is approved.
  2. Book the required number of Accessible Festival Ticket(s) (minus personal assistant).
  3. Apply for your personal assistant ticket and submit supporting documentation using our Accessibility Application Form – not yet open for 2021.

Each PA ticket is provided on the expectation that your PA is willing and able to assist you throughout your visit and would be available and able to help you in the event of an emergency.

Personal Assistant Ticket Accepted Supporting Evidence:
  • Front page of DLA/PIP letter
  • Valid access card showing that you are a plus one – https://www.accesscard.org.uk/
  • Deaf or blind registration
  • Front page of attendance allowance letter
  • War Disablement Pension
  • Recognised assistance dog I.D. card

All documentation must be dated in the last 12 months or have an indefinite PIP award within the last three year.
We recognise that the evidence above is not definitive. If you do not have any of the above but wish to apply for access facilities at Wilderness, you can do so via the Application Form (in the additional comments section) or by emailing accessibility@mamaco.com to discuss your situation further before booking.

Accessibility Campsite

This campsite is exclusively for deaf and disabled guests. It is the closest to the arena with a dedicated blue-badge parking area which is free of charge to registered guests.
The campsite benefits from a hard road entrance making wheelchair access easier.
Space in the Accessibility Campsite is limited, so please only bring the necessary number of tents needed to accommodate your party.
A maximum of six people, including the registered accessibility customer and their PA are permitted per group.
To respect other guests, please do not bring structures if they create a camp that exceeds 8 berth combined.

In addition to the supporting evidence stated above we will also accept Blue Badge Holders + valid photo ID (passport/driver’s licence) or a verifiable medical consultant letter with an application to camp in the Accessibility Campsite.

Live-In Vehicles

Space in the Accessibility Car Park / Campsite for live-in vehicles is limited. There is no electrical hook up.
If you intend to bring a live-in vehicle you must make this known on the Accessibility Application Form and we’ll let you know whether this is possible.

Accessible Car Parking

The Accessibility Car Park is in close proximity to the Accessibility Campsite (approx 150m from the Accessibility Check-in Point over a green-field site), unlike General/Quiet/Family Car Parks.
Only one car is permitted per party for the registered accessibility festivalgoer in the Accessibility Car Park.
Any other vehicles must be parked in the General/Quiet/Family Car Park.

Accessible Drop Off

If you’re being dropped off at the festival, there’s a drop off / pick up point within close proximity to the Accessibility Check-In Point.
From the drop-off point to the Main Arena is approximately 500m over a gravel pathway and green-field site.

Accessible Facilities

  • Viewing platform at Main Stage (unsheltered)
  • Wheelchair-accessible loos at viewing platform and each of the main toilet blocks throughout the arena.
  • Induction loops will be at the Accessibility Check-In point upon arrival.
  • Medical Tent with trained First Aiders.
  • Electric wheelchair charging point located at the viewing platform and Accessibility campsite (also available at Boutique campsite)
  • Assistance dog resting area located at the Welfare tent.
  • Lowered bars, which will also have large-print menus.
  • Refrigerated storage of medication if necessary.

Strobes

Please note that strobe effects may be used at the event.  There will be no specific announcements prior to the use of strobes and lasers.

Assistance Dogs

While we cannot allow pets of any kind into the festival, registered assistance dogs are permitted. If you plan on bringing an assistance dog, please let us know in advance via the Accessibility Application Form so that we are adequately prepared for this. Otherwise, we cannot guarantee entry of the assistance dog.

Deaf & Hard Of Hearing Customers

We have BSL Interpreting services at the festival from Friday – Sunday.
If this is a service you require please fill out our Accessibility Application Form so you can make the most of these services.
We’d like to know your suggestions on what we have interpreted, please send all suggestions to accessibility@mamaco.com

Festival Spirit

We are proud to work with Festival Spirit, a life-changing charity that provide the full festival experience to those who would not normally be able to enjoy it due to life-limiting illness or disability.
They will have a marquee in the Accessibility Campsite, where they will be stationed throughout the festival with their guests.

Ticket Arrival

If you are staying in Accessibility Camping your wristbands and any applicable accessibility passes will be available to collect from the Accessibility Check-In Point on arrival. Please ensure you have your confirmation email to collect these.

If you are an Accessibility festivalgoer staying in a different campsite you will receive your wristband(s) in the post, within two weeks of the festival. Your personal assistant wristband and/or applicable accessibility passes, will be available for collection from your relevant campsite box office. If your postal wristbands have yet to arrive three days before the festival, please contact Ticketmaster on 03330 035 937. You can check ticket dispatch information here.

We take our accessibility provisions seriously and therefore, there are a small number of Mystery Shopper tickets available if you sign up to the AIE Mystery Shopper Scheme. For more information please go to the AIE website here.

For any questions regarding accessibility at Wilderness, please email accessibility@mamaco.com

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