Extra Experiences Info / Terms & Conditions

Terms & Conditions

Please note you must hold a valid festival ticket in order to participate in extra experiences. Book Festival Tickets.

• All experiences are non-refundable and non-exchangeable, unless the event is cancelled.
• No previous experience is necessary, but you will need to be in a state of good health and have the appropriate level of fitness for some experiences.
• Come dressed appropriately for your experience and bring a change of clothes if your experience involves the risk of getting wet.
• You are advised to bring water and refreshments and not bring any valuables with you.
• Please get in touch if you have a medical condition/recent injury that may affect your ability to participate. We reserve the right to refuse admission to the experience, or modify the experience, in the interests of health and safety.
• Participation in all experiences is at the individuals’ own risk.
• Some experiences may have age and height restrictions and it is the participants’ responsibility to ensure that they comply with these.
• Please ensure you arrive at your experience 10 minutes before the starting time, latecomers will not be permitted to join and spaces may be subject to resale.
• All experiences can happen in all weather conditions if deemed safe by the experience leader.
• The operators of the experiences operate a zero tolerance to alcohol/drug use. Anyone deemed to be under the influence and/or at risk of injury will not be allowed to participate.
• The experience location and meeting point may be in different areas of the festival, please make sure you have read the full information beforehand so you know where to go to check in.
• At any time prior to the experience starting, it can be cancelled at the operator’s sole discretion, without refund or exchange.
• In order to gain access to the experience, participants must have either a valid booking confirmation email, if you booked in advance (have this printed or screenshotted) and/or paper ticket, if you booked at the festival, and a copy of the lead booker’s photo I.D.
• The operator reserves the right to refuse entry to the experience(s) at its sole discretion.
• Experiences will only be held for 20minutes, after that tickets are subject to resale and and will be automatically cancelled without refund.

How to Book

• To book, you must create a Wilderness account, it's best to do this in advance of releases.
• Always make sure you're logged in to this before booking.
• Successful bookings will receive a confirmation email, please check your inbox and junk folder for this.
• If you do not receive a confirmation email it is likely your order has not gone through. This is usually because payment details were entered incorrectly, go back to your basket and check and if that doesn’t work, you’ll need to re-book.
• You can also view past orders by logging into your Wilderness account.

What to Take on Your Experience

• To access your booking, you must have either a valid booking confirmation email, if you booked in advance (have this printed or screenshotted) and/or paper ticket, if you booked at the festival, and a copy of the lead booker’s photo I.D.
• Group bookings must arrive together.
• Some experiences, particularly Outdoor Activities and some Wellbeing Classes, may require additional equipment and/or certain clothing or for you to fill in a pre-arrival information form. Usually, if this is applicable, you can find this info on the experience’s website page and you will be sent a pre-arrival email reminder.

Restrictions

• Some experiences will have age and/or height restrictions. Please read all the information on the experience’s page before booking to make sure that you or the person you’re booking for, are within these restrictions, as refunds and exchanges will not be available.
• You can check the individual website page of every activity for all the info you need.
• If you still have questions, please email info@wildernessfestival.com or head to the Info Tent at the festival.

Refunds & Exchanges

• We do not offer refunds on extra experiences.
• We cannot change the time or day of your experience.
• You can try exchanging pre-booked experiences at the festival at our Info Tent swapping tree. This is an entirely self-run option, whereby people can leave notes outlining either what they are trying to sell / would like to buy, along with a phone number so that others can contact them if this is of any interest.
• Alternatively, you can give away an experience you no longer want. If you do this, make sure you pass on the confirmation email, a letter of authorisation and a copy of the booker's I.D. so the new owner can check in to the experience at the festival.

Dining Experiences & Allergens

• Details of what allergens can be catered for can be found on each dining experience page, please ensure you read these before booking and, if you book, advise of any allergies on arrival.
• Please be mindful that we are operating out of pop-up field restaurants and therefore are not able to accommodate all dietary requirements.
• The Chef's Table cannot accommodate any dietaries outside of those indicated on the individual menus.
• Vegetarian / Vegan? We have our dedicated veggie and vegan feasting restaurant Wilderness Kitchen.
• All our food is prepared in kitchens where nuts, gluten and other allergens may be present.

Checking in at the Festival

If you've booked an extra experience in advance, all you need is your confirmation email and lead booker's I.D. to check in. Group bookings must arrive together.

If you have any questions about your experience(s), head over to The Info Tent, where there will also be a self-run ‘swapping tree’ for anyone trying to sell or buy extra experiences.

If you haven’t booked in advance, you can book at the festival, subject to availability, at the locations below:

The Info Tent: Outdoor pursuits & craft classes

Sanctuary Reception: Wellbeing classes & treatments

Spa Reception: Lakeside spa hot tubs

Feasting Hub: We’ve saved a limited number of seats for those who fancy joining last minute. Book between 10-11 am at the feasting hub, located outside the Banqueting Tent.