Ticket FAQs

What are the dates for Wilderness 2021?

Wilderness will return on Thursday 5th – Sunday 8th August 2021.  What are you waiting for? Secure your spot at Wilderness 2021.

When will local tickets for Wilderness 2021 be available?

We offer a limited number of local tickets, at a discounted rate, for residents within the postcode OX7 3** Maximum 4 adult tickets per household and 4 under 18 tickets per adult.

As these are sold through the local community centre, these will be not be available to book until April 12th at the earliest, in line with government guidelines. More information on how to book will be available nearer the time. 

When will Boutique and Meadow accommodation open for bookings?

Bookings for Boutique and Meadow accommodation are just around the corner. Sign up now to be the first to know when.

When will Extra Experiences open for bookings?

Bookings for Extra Experiences will open in Spring 2021. Sign up to our newsletter to be the first to know when Extra Experiences go on sale.

I have already booked tickets/accommodation for the festival, who do I contact if I have any queries regarding my booking?

If you need your confirmation email resending, to change any details on your booking or have any questions with regards to an existing order for Wilderness 2020 or Wilderness 2021, please contact Ticketmaster directly, only they can answer questions to do with ticketing and bookings.

You can email Ticketmaster here OR
Call them on: 0333 321 9999 / 0044 161 425 7563 (If you’re calling from overseas)
Mon: 09:15am-8pm, Tues–Fri: 9am-8pm | Sat & Sun: 10am-4pm.
Have your order number ready when you call.

Do you offer refunds on tickets?

Our T&Cs state that tickets will be exchanged or refunded if the festival is cancelled or rescheduled. For those of you who have booked festival tickets or accommodation packages for Wilderness 2020, you will have received an email from our ticketing partner, Ticketmaster, in May 2020. This gave the option of a refund or to retain your ticket and carry it over to 2021. If you have any further questions regarding your order or did not receive an email from Ticketmaster, please contact them directly as only they can answer questions to do with ticketing and bookings. 

To read our full Ticket T&Cs, please click here. 

Do you offer refunds on accommodation?

Our T&Cs state that accommodation packages will be exchanged or refunded if the festival is cancelled or rescheduled. For those of you who have booked festival tickets or accommodation packages for Wilderness 2020, you will have received an email from our ticketing partner, Ticketmaster, in May 2020. This gave the option of a refund or to retain your ticket and carry it over to 2021. If you have any further questions regarding your order or did not receive an email from Ticketmaster, please contact them directly as only they can answer questions to do with ticketing and bookings. 

To read our full Accommodation Package T&Cs, please click here. 

Do you offer refunds on paid experiences?

Our T&Cs state that extra experiences will be refunded if the festival is cancelled. To read our Extra Experience T&Cs, please click here. 

Can I add under 18 tickets onto my order?

Under 18 tickets can only be booked alongside an adult ticket. Simply begin the booking process then add on your under 18 tickets (max 4 per adult). If you’ve already booked your tickets and want to add under 18s on you’ll need to contact Ticketmaster – details at the top of the page.

I’ve booked an under 18 ticket for the wrong age range – can I change it?

It’s important when booking to book the right ticket based on the age the child will be at the time of the festival. Child: 0-5yrs | Junior 6-12yrs | Teen 13-17yrs. If you need to switch to an older ticket please do this when you arrive, at your campsite’s box office. An additional fee, covering the difference in ticket price, will apply. 

Do you do day tickets?

With so much on across the weekend, we don’t offer day tickets to Wilderness, as we want to make sure everyone gets to experience all the festival has to offer. Why not join us for the weekend instead? Go on … you know you want to.

Can I split the cost of my tickets?

Our Deposit Scheme allows you to split the cost of your whole order, including Adult & Under 18s tickets, Car Park Passes and Boutique & Meadow Accommodation, simply choose your campsite and book via the deposit scheme.

What provisions do you have for accessibility customers at Wilderness?

You can see all our info on accessibility at Wilderness here. Alternatively, if you have any questions regarding accessibility at Wilderness, please email info@wildernessfestival.com 

Can I visit my friends in other campsites?

All of our wristbands are barcoded for each campsite for safety purposes, so if you want to meet up with friends you can find them in the main arena where all the fun is anyway. To visit friends in Meadow or Boutique Camping you must book a Meadow / Boutique Guest Pass, a maximum of two of these can be added on during the booking process for Boutique / Meadow tickets or purchased at festival at the the respective campsite box offices.

I’d like to come to the festival but not camp – can I do this?

If camping’s not you’re thing that’s absolutely fine. Simply book a non-camping ticket (camping is included in the price of your weekend ticket) and then you can use your festival wristband to come and go from the festival as you please within our gate opening times.

Do you have a limit on tent size?

Our General, Quiet and Family Campsites are the ones where you can bring your own tent and camp. There are no designated pitches, you just pick a spot and set up. While we do not have a restriction on tent size, to make sure everyone has a fair amount of space we do not allow trailer tents or gazebos.

Who are your approved ticket vendors?

Our official ticket vendor is Ticketmaster. Please note when you book a ticket through them, you should call their respective customer service line with any queries.

Can I bring my own tent and stay in Boutique or Meadow Camping?

No, to stay in either our Boutique or Meadow campsites you must book Boutique or Meadow Accommodation on top of your festival ticket. If you want to bring your own tent you can choose to stay in General, Family, Quiet or Live-In Vehicle Camping (provided you’ve booked a Live-In Vehicle Pass – 1 per 6x7m pitch) For any other questions on Boutique Camping please see our full Boutique Info Page.

For general queries, email info@wildernessfestival.com