Ticket FAQs

How do I contact Ticketmaster?

You contact Ticketmaster directly here. Please note, response times may take a little longer than usual.

What do I need to book, to stay in my preferred campsite? 

Your campsite ticket, is your ticket to the full festival weekend. So, before you book, it’s important that you know which campsite you’d like to stay in, so that you book all the necessary tickets / passes / accommodation required to stay there and don’t miss out. Please see below for a list of our campsites and what you need to stay in each:

General Camping 

Bring your own tent and set up for the weekend.
What should I book? A General Camping Ticket only.

Family Camping

Exclusively for those with little ones. If you’re part of a large group but are not all bringing kids, please arrive together. And don’t forget your tent!
What should I book? A Family Camping Ticket only – under 18 tickets can be added on during the booking process (max four per adult). Please make sure you book the correct ticket for under 18s based on the age they will be at the festival.

Quiet Camping

Further from the arena, for those who want a little extra shut eye. Children under eight are not permitted.
What should I book? A Quiet Camping Ticket only.

Non-Camping

Camping not your thing? No problem, book a non-camping ticket and come and go throughout the weekend within the gate times.
What should I book? A Non-Camping Ticket only.

Boutique Camping

For those of you who want a little luxury, perks include a 24-hour reception, concierge service, a dedicated restaurant and bar, luxury toilets and showers, free pamper parlour and more.
What should I book? Boutique Accommodation (large enough for your whole party) PLUS a General Camping Ticket

Meadow Camping

Don’t fancy the faff of pitching your own tent? Meadow offers pre-pitched tents and huts but please note Meadow Tents do not come with beds / bedding and Huts come with beds only.
What should I book? Meadow Accommodation (large enough for your whole party) PLUS a General Camping Ticket

Live-In Vehicle Camping

Our only campsite that can accommodation live-in vehicles / caravans / campervans and tents.
What should I book? A Live-In Vehicle Pass (1 per 6x7m pitch) PLUS a General Camping Ticket

Accessibility Camping

Exclusively for our deaf and disabled customers, this campsite is closest to the arena and has accessible facilities.
What should I book? A General Camping Ticket THEN register for the Accessibility Campsite via our application form. Please note our application form is not currently available, so please sign up to our Accessibility Mailing List and we’ll be in touch when the form is live.

Important Information

If you do not book the relevant additional accommodation required for Boutique / Meadow or pass required for Live-In Vehicle Camping, then you will need to stay in our General Campsite.
If for any reason you need to switch between General, Family, Quiet or Non-Camping please contact Ticketmaster and they can arrange this for you.

I’m coming to the festival with a group of friends, do you offer group discounts?

Yes, our Team Tickets option gives you six tickets for the price of five, at final release price. Choose your preferred campsite and secure your spot.

When will the Instalment Plan be available to book?

Our Instalment Plans, which let you spread the cost of your booking, are now available and can be booked here.

For full information, including payment dates please see here.

When will Local Resident Tickets be available to book?

Local Resident Tickets for those within the postcode OX7 3** will be on sale later in the year. Stayed tuned for more information.

Is there an option to Ride to Wilderness?

Yes, why not join Red Fox Cycling and extend your festival weekend into the perfect mini-break with their ride to Wilderness?

Starting in Richmond London, you’ll cycle through the beautiful towns of Berkshire and the picture-perfect villages of rural Oxfordshire and camp overnight in a woodland retreat. With guides and a support van on hand, they can even bring you and your bike back to Richmond after the festival. This ride is open to cyclists of all levels and ability, you just need to be moderately fit and capable of cycling approximately 46 miles per day. Book now.

Can I buy a resale ticket for Wilderness?

Please beware of scammers and only buy or sell tickets via trusted resellers including Ticketmaster. Don’t use other third party sites, social media and unofficial resellers.

I have already booked tickets / accommodation for the festival, who do I contact if I have any queries regarding my booking?

If you need your ticket confirmation resending, to change details on your booking or have any questions relating to an existing order, please contact Ticketmaster directly, by emailing them here or via the App. Only they can answer questions to do with ticketing and bookings.

I have already booked accommodation for the festival, who do I contact if I have any queries regarding my accommodation?

If you have specific questions relating to the accommodation you’ve booked, please see our Boutique Info and FAQs and if the answer is still not there please contact VIP Nation directly

Do you offer refunds on tickets?

Our T&Cs state that tickets will be exchanged or refunded if the festival is cancelled or rescheduled. Read our full Ticket T&Cs, here. 

Do you offer refunds on accommodation?

Our T&Cs state that accommodation packages will be exchanged or refunded if the festival is cancelled or rescheduled. Read our full Accommodation Package T&Cs here.

Do you offer refunds on paid experiences?

Our T&Cs state that extra experiences will be refunded if the festival is cancelled. Read our Extra Experience T&Cs, here. 

Can I add under 18 tickets onto my order?

Under 18 tickets can only be booked alongside an adult ticket. Simply begin the booking process then add on your under 18 tickets (max 4 per adult). If you’ve already booked your tickets and want to add under 18s on you’ll need to contact Ticketmaster – details at the top of the page.

I’ve booked an under 18 ticket for the wrong age range – can I change it?

It’s important when booking to book the right ticket based on the age the child will be at the time of the festival. Child: 0-5yrs | Junior 6-12yrs | Teen 13-17yrs. If you need to switch to an older ticket please do this when you arrive, at your campsite’s box office. An additional fee, covering the difference in ticket price, will apply.

Do you do day tickets?

With so much on across the weekend, we don’t offer day tickets to Wilderness, as we want to make sure everyone gets to experience all the festival has to offer. Why not join us for the weekend instead? Go on … you know you want to.

What provisions do you have for accessibility customers at Wilderness?

You can see all our info on accessibility at Wilderness here. Alternatively, if you have any questions regarding accessibility at Wilderness, please email info@wildernessfestival.com.

Can I visit my friends in other campsites?

Each campsite has it’s own wristband for safety purposes, so if you want to meet up with friends you can find them in the main arena where all the fun is anyway.

I’d like to come to the festival but not camp – can I do this?

If camping’s not your thing that’s absolutely fine. Simply book a non-camping ticket and use your festival wristband to come and go from the festival within our gate opening times (released nearer to the festival).

Do you have a limit on tent size?

Our General, Quiet and Family Campsites are the ones where you can bring your own tent and camp. There are no designated pitches, you just pick a spot and set up. While we do not have a restriction on tent size, to make sure everyone has a fair amount of space we do not allow trailer tents or gazebos.

Who are your approved ticket vendors?

Our official ticket vendor is Ticketmaster. Please note when you book a ticket through them, you should contact them with any queries.

Can I bring my own tent and stay in Boutique or Meadow Camping?

No, to stay in either our Boutique or Meadow campsites you must book Boutique or Meadow Accommodation on top of your general admission festival ticket. If you want to bring your own tent you can choose to stay in General, Family, Quiet or Live-In Vehicle Camping (provided you’ve booked a Live-In Vehicle Pass – 1 per 6x7m pitch). For any other questions on Boutique Camping please see our full Boutique Info Page.

Will there be lockers / phone chargers so I can store valuables and charge my devices?

Yes, information on these will be available later in the year.

For general queries, email info@wildernessfestival.com