Ticket FAQs

How do I book my Wilderness tickets?

Read our full information on How to Book your Tickets for Wilderness Season Ten.

Do you offer refunds on tickets?

Tickets cannot be exchanged or refunded unless the festival is cancelled or rescheduled.

 To read our full Ticket T&Cs, please click here. 

Do you offer refunds on accommodation?

Accommodation packages cannot be exchanged or refunded unless the festival is cancelled or rescheduled.

To read our full Accommodation Package T&Cs, please click here. 

Do you offer refunds on paid experiences?

Extra Experiences cannot be exchanged or refunded unless the festival is cancelled or rescheduled.

To read our Extra Experience T&Cs, please click here. 

What happens in the event of a cancellation?

If Wilderness 2020 is cancelled, we will work closely with our ticketing partner, Ticketmaster, to process refunds. If you prefer, you will also be able to retain your ticket and carry it over to 2021. Please only contact Ticketmaster if you have not been contacted after five days.  

For those who have booked local tickets, please rest assured the same refund policy applies. In the event of a cancellation, further information will be made available on our website and through our local ticket agent.

Can I add under 18 tickets onto my order?

Under 18 tickets can only be booked alongside an adult ticket. Simply begin the booking process then add on your under 18 tickets (max 4 per adult).
If you’ve already booked your tickets and want to add under 18s on you’ll need to contact Ticketmaster – details at the top of the page.

I’ve booked an under 18 ticket for the wrong age range – can I change it?

It’s important when booking to book the right ticket based on the age the child will be at the time of the festival.
If you need to switch to an older ticket tier do this when you arrive, at your campsite’s box office. Additional fee covering the difference in ticket cost will apply.
Child: 0-5yrs | Junior 6-12yrs | Teen 13-17yrs

Do you do day tickets?

Unfortunately, we don’t offer day tickets to Wilderness as we want to make sure everyone gets to enjoy absolute everything our wonderful festival has to offer. Why not join us for the whole weekend instead? Go on, you know you want to.

Do you do local tickets?

Yes, we do offer local tickets at a discounted rate for residents within the postcode OX7 3**
These will be on sale from 15th February and weekly every Saturday and Sunday 1:30-4:30pm from the Charlbury Community Centre (while stocks last)
Maximum 4 adult tickets per household and 4 under 18 tickets per adult.
To book you will need to provide:

  1. Proof of address: Photocopy of a utility bill or bank statement (within the last 3 months) including full name and address containing the postcode OX7 3**
  2. Proof of identity: Passport or driving licence with full name matching that on the proof of address

Can I split the cost of my tickets?

Our Deposit Scheme allows you to split the cost of your whole order, including Adult & Under 18s tickets, Car Park Passes and Boutique & Meadow Accommodation, simply choose you campsite and book via the deposit scheme.

I want to come to the festival with friends – do you do group discounts?

Our Team Tickets for Six offer you one of the most cost friendly ticket options around. Simply, gather five of your friends, family and loved ones to join you and book in for just £165 (plus booking fee) each.

What provisions do you have for accessibility customers at Wilderness?

You can see all our info on accessibility at Wilderness here.
Alternatively, if you have any questions regarding accessibility at Wilderness, please email accessibility@mamaco.com

My tickets haven’t arrived – what do I do?

  • For all campsites except Accessibility you will receive your wristband(s) in the post, within two weeks of the festival. If the tickets have yet to arrive three days before, please contact Ticketmaster on 03330 035 937. You can check ticket dispatch information here.
  • For Accessibility Camping wristbands will be available to collect from the Accessible Campsite on arrival at the festival. Please ensure you have your confirmation email to collect these.
  • If your tickets do not arrive before the festival, don’t worry, just bring your order confirmation email and a copy of the lead booker’s I.D. to your chosen campsite box office when you arrive and you will be able to collect them there.

How can I update my delivery address?

If you’re staying in Family or Live-In Vehicle Camping you will receive your wristband(s) in the post, within two weeks of the festival.
If you need to update your address for this simply contact Ticketmaster – details at the top of page. 

I can’t find my confirmation email – can you resend it to me?

To check this you’ll need to contact Ticketmaster – details at the top of page. 

Can I change the campsite I’ve booked into?

All wristbands are barcoded to the individual campsites so it’s important you book for the campsite you want to stay in. If you’ve booked and need to change campsites you’ll need to contact Ticketmaser (details at the top of the page) and request this. 

Can I visit my friends in other campsites?

All of our wristbands are barcoded for each campsite for safety purposes, so it’s a bit tricky to visit friends staying elsewhere. Ideally it’s best to all meet up in the main arena where all the fun is anyway. To visit friends in Meadow or Boutique Camping you must book a Meadow / Boutique Guest Pass, a maximum of two of these can be added on during the booking process for Boutique / Meadow tickets or purchased at festival at the the respective campsite box offices.

I’d like to come to the festival but not camp – can I do this?

If camping’s not you’re thing that’s absolutely fine. Simply book a non-camping ticket (camping is included in the price of your weekend ticket) and then you can use your festival wristband to come and go from the festival as you please within our gate opening times.

Do you have a limit on tent size?

Our General, Quiet and Family Campsites are the ones where you can bring your own tent and camp. There are no designated pitches, you just pick a spot and set up. While we do not have a restriction on tent size, to make sure everyone has a fair amount of space we do not allow trailer tents or gazebos.

Who are your approved ticket vendors?

Our official ticket vendor is Ticketmaster. Please note when you book a ticket through them, you should call their respective customer service line with any queries.

Can I bring my own tent and stay in Boutique or Meadow Camping?

No, to stay in either our Boutique or Meadow campsites you must book Boutique or Meadow Accommodation on top of your festival ticket. If you want to bring your own tent you can choose to stay in General, Family, Quiet or Live-In Vehicle Camping (provided you’ve booked a Live-In Vehicle Pass – 1 per 6x7m pitch) For any other questions on Boutique Camping please see our full Boutique Info Page.

Key Contact Details

If you have any questions regarding tickets please contact Ticketmaster, only they can answer questions to do with ticketing and bookings. 

You can email Ticketmaster here OR call them on: 0333 321 9999 / 0044 161 425 7563 (If you’re calling from overseas)

Mon: 09:15am-8pm, Tues–Fri: 9am-8pm | Sat & Sun: 10am-4pm.

Have your order number ready when you call.

For any other queries, email info@wildernessfestival.com