Season Ten FAQs

It is with great sadness that we must announce that Wilderness will no longer be taking place this year. We have been closely monitoring this unprecedented situation and it has become clear that it is just not possible for the festival to go ahead.

What are the dates for Wilderness 2021?

Wilderness will return next year on Thursday 5th – Sunday 8th August 2021. Sign up to our newsletter to find out when bookings open.

I booked tickets/accommodation package for Wilderness 2020, what happens next?

For those of you who have booked festival tickets or accommodation packages for Season Ten, please rest assured that we are working closely with Ticketmaster who will be in touch to process your refund. If you would like to join us next year, you will also have the option to retain your ticket and carry it over. Any refund requests will be processed and returned to your account no later than 26th June 2020.

If you have any questions regarding your order after 26th May 2020, please contact Ticketmaster, only they can answer questions to do with ticketing and bookings. You can email Ticketmaster here OR call them on: 0333 321 9999 / 0044 161 425 7563 (If you’re calling from overseas). 

Mon: 09:15am-8pm, Tues–Fri: 9am-8pm | Sat & Sun: 10am-4pm.

Please have your order number ready when you call.

I am a Charlbury resident with a local ticket, how do I obtain a refund?

For those of you who purchased local tickets & vehicle passes through the Charlbury Community Centre, you will have the option of a refund or to retain your ticket and carry it over. In order to do this you will need to head to the Community Centre and fill out a form. They will be processing these forms from 23rd May 2020 onwards on Saturdays only (between 9am and 12.30pm).

Please bring the following with you:

  1. Your physical tickets with “VOID” written across each of them
  2. Verification of your bank details so the Community Centre can confirm the form is correct (either bank card displaying sort code & account number or bank statement)

If you would like to print and fill out the form yourself before taking it to the Community Centre then you can access the document to download here.

The forms will be sent off in batches to Wilderness HQ. If you have opted for a refund this will be processed within 14 days of receiving it. Please note that the £1.50 handling charge is non-refundable. If you have opted to hold onto your tickets for 2021, your information and ticket details will be held securely and you will then be emailed closer to the event with details on how to redeem your ticket.

Do you offer refunds on tickets?

Our T&Cs state that tickets will be exchanged or refunded if the festival is cancelled or rescheduled. For those of you who have booked festival tickets for 2020, please rest assured that we are working closely with Ticketmaster who will be in touch to process your refund. If you would like to join us next year, you will also have the option to retain your ticket and carry it over. Any refund requests will be processed and returned to your account no later than 26th June 2020.

To read our full Ticket T&Cs, please click here. 

Do you offer refunds on accommodation?

Our T&Cs state that accommodation packages will be exchanged or refunded if the festival is cancelled or rescheduled. For those of you who have booked festival tickets or accommodation packages for Season Ten, please rest assured that we are working closely with Ticketmaster who will be in touch to process your refund. If you would like to join us next year, you will also have the option to retain your ticket and carry it over. Any refund requests will be processed and returned to your account no later than 26th June 2020.

To read our full Accommodation Package T&Cs, please click here. 

Do you offer refunds on paid experiences?

Our T&Cs state that extra experiences will be refunded if the festival is cancelled. Bookings for extra experiences at Season Ten will be automatically refunded by the end of May. 

Please email info@wildernessfestival.com if you have not received a refund by the beginning of June.  

To read our Extra Experience T&Cs, please click here.